Privacy Policy
Privacy Policy
Hi-Spirits (Hong Kong) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.
By using www.hi-spiritshk.com (“our Site”), you acknowledge that you have read and understood this Privacy Policy.
For any privacy-related questions, requests, or complaints, please contact us at:
shop.hispirits.hkg@gmail.com
Information We Collect
We may collect personal data that you provide to us when you use our Site, place an order, create an account, subscribe to updates, contact us, or otherwise interact with us.
This may include your name, email address, phone number, delivery address, billing information, order details, account details, correspondence, and other information necessary for providing our products and services.
We may also automatically collect information about your visit to our Site, including browsing activity, device information, IP address, cookies, and analytics data.
Purpose of Collection and Use
We may use your personal data for the following purposes:
To process and fulfil orders; manage your account; respond to enquiries; provide customer support; improve our Site, products, and services; process payments; arrange delivery; prevent fraud; maintain security; comply with legal and regulatory obligations; conduct analytics; and, where permitted, send marketing communications about our products, promotions, or services.
We will not use your personal data for a new purpose unrelated to the original purpose of collection unless permitted by law or with your consent.
Direct Marketing
We may use your name and contact details to send promotional updates, offers, or marketing communications relating to Hi-Spirits products and services, but only where permitted by applicable law.
You may opt out of direct marketing at any time by contacting us at shop.hispirits.hkg@gmail.com or by using the unsubscribe method provided in our marketing communications.
Cookies
Our Site uses cookies and similar technologies to operate the website, improve user experience, analyse traffic, remember preferences, and support marketing activities.
These may include strictly necessary cookies, analytics/performance cookies, functionality cookies, and targeting/advertising cookies.
We may use third-party services such as Google Analytics and Shopify-related tools. These third parties may collect information through cookies according to their own privacy policies.
You may disable cookies through your browser settings, but some parts of our Site may not function properly if cookies are blocked.
Disclosure of Personal Data
We may share your personal data with selected third parties where necessary, including payment processors, delivery providers, Shopify, IT service providers, analytics providers, marketing service providers, professional advisers, fraud prevention providers, and authorities where required by law.
We do not sell your personal data.
Where third-party service providers process personal data on our behalf, we will take reasonably practicable steps to ensure they handle such data securely and only for authorised purposes.
Shopify and Payment Processing
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.
Payment information may be processed by Shopify or third-party payment gateways. Payment card information is handled in accordance with applicable payment security standards, including PCI-DSS where relevant.
Data Security
We take reasonably practicable steps to protect personal data against unauthorised access, processing, loss, misuse, disclosure, alteration, or destruction.
However, transmission of information over the internet is not completely secure. While we work to protect your personal data, we cannot guarantee the security of data transmitted to our Site.
Data Retention
We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including order fulfilment, customer service, accounting, legal, regulatory, and business record requirements.
When personal data is no longer required, we will take reasonably practicable steps to erase or anonymise it, unless retention is required or permitted by law.
Cross-Border Transfer
Your personal data may be stored, processed, or transferred outside Hong Kong, including by Shopify, payment processors, cloud service providers, delivery partners, or other service providers.
Where this occurs, we will take reasonably practicable steps to ensure that your personal data remains protected in accordance with this Privacy Policy.
Your Rights
Under Hong Kong’s Personal Data (Privacy) Ordinance, you have the right to request access to and correction of your personal data held by us.
You may also request information about our personal data policies and practices, and you may opt out of direct marketing at any time.
Requests should be sent to:
shop.hispirits.hkg@gmail.com
We may charge a reasonable fee for processing a data access request where permitted by law.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Please review their privacy policies before providing personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check this page periodically for updates.
Governing Law
This Privacy Policy is governed by the laws of Hong Kong SAR. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong SAR.
Last updated: May 2026