Contact Information

Thank you for visiting Hi-Spirits HK. If you have questions about an order, delivery, product availability, returns, or general enquiries, please contact us using the details below.

1. Business Contact Details

Business Name: Hi-Spirits HK
Website: https://hi-spiritshk.com/
Email: shop.hispirits.hkg@gmail.com
Phone / WhatsApp: +852 6976 4777 / +852 5611 1154
Shop Address: Shop 15, Empress Plaza, 17 Chatham Road South, Tsim Sha Tsui, Hong Kong

2. Customer Support Hours

Our customer support team usually responds during normal business days:

Monday to Saturday, excluding Hong Kong public holidays

We aim to reply as soon as reasonably possible. Response times may be longer during weekends, public holidays, peak seasons, or courier delays.

3. Order Enquiries

For order-related questions, please include:

• Your order number
• Full name used for the order
• Contact phone number
• Delivery address or pickup location
• Photos or videos, if your enquiry relates to damaged, incorrect, or missing items

This helps us review your enquiry faster and provide the correct support.

4. Delivery & SF Express Enquiries

For delivery, tracking, failed delivery, redelivery, or SF Express pickup questions, please contact us with your order number and tracking number, if available.

Once an order has been handed to SF Express or another delivery partner, delivery times may depend on courier availability, address coverage, weather, public holidays, and operational arrangements.

5. Refund, Return, or Damaged Item Enquiries

For damaged, faulty, incorrect, missing, or misdescribed items, please contact us within 48 hours of delivery or collection.

Please keep the product, bottle, seal, label, packaging, and delivery box until we have reviewed your case.

6. Alcohol Sales & Age Requirement

Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.

By contacting us about alcohol products or placing an order with Hi-Spirits HK, you confirm that you are 18 years old or above where required. We may request age verification before completing, releasing, delivering, or discussing certain alcohol-related order details.

7. Privacy & Personal Data

Any personal information you provide when contacting us will be used to respond to your enquiry, process orders, arrange delivery, handle customer support, and meet legal or operational requirements.

We will handle personal data in accordance with our Privacy Policy and applicable Hong Kong personal data protection requirements.

8. Important Notice

Please do not send sensitive payment information, full credit card details, passwords, or unnecessary personal identification documents by email, WhatsApp, or contact form.

For security reasons, we may ask you to verify your order details before discussing account, delivery, refund, or payment-related matters.

9. Required Alcohol Notice

English:
Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.

Chinese:
根據香港法律，不得在業務過程中，向未成年人售賣或供應令人醺醉的酒類